Stop Missing Critical Client Calls That Could Unlock New Service Contracts
In the fast-paced world of MSPs, 85% of client inquiries happen outside standard hours, leading to lost revenue from unaddressed IT support requests and contract renewals. Our custom AI Voice Agents ensure 24/7 coverage, capturing every opportunity without the overhead of a full call center.
Join 250+ businesses with round-the-clock client engagement
The "After-Hours Silence" Problem
After-hours client emergencies, such as critical server downtime or cybersecurity breaches, go unanswered, eroding trust in your MSP's reliability and risking SLA penalties.
Missed inbound calls during peak demand periods, like end-of-quarter IT audits, leave potential MSP contracts unclaimed and revenue opportunities untapped.
Overloaded support teams struggle with routine inquiries, delaying high-value strategic consulting
Inconsistent response times across global time zones frustrate international clients seeking managed IT services, leading to churn in multi-region support contracts.
Manual lead qualification pulls technicians from billable hours, inflating operational costs
Manual lead qualification for services like cloud migration or compliance consulting pulls senior technicians from billable hours, inflating operational costs and delaying project timelines.
Custom-Built AI Voice Agents: Your Always-On Client Liaison
With over a decade architecting enterprise-grade AI for professional services, we've empowered MSPs to handle thousands of calls monthly without missing a beat.
Why Choose Us
We engineer AI Voice Agents specifically for MSP workflows, trained on your service catalogs, client protocols, and IT jargon. Unlike off-the-shelf bots, our agents integrate deeply with your ticketing systems like ConnectWise or Autotask, providing instant, context-aware responses. This isn't a plug-and-play tool; it's a tailored extension of your team, ensuring seamless handoffs to human experts when complex diagnostics are needed. Result? A proven track record of boosting client retention by 35% through unwavering availability.
What Makes Us Different:
Unlock 24/7 Advantages Tailored for MSPs
Never Miss a Lead or Emergency
Never Miss a Lead or Emergency: Our AI voice agents answer every call instantly, qualifying IT support requests such as network outage triage and booking on-site assessments around the clock. MSPs report capturing 40% more opportunities within 24 hours, turning after-hours inquiries into signed SLAs without additional staffing costs, even during off-peak weekends.
Boost Client Satisfaction and Retention
Boost Client Satisfaction and Retention: Provide round-the-clock responses that align with your expertise-driven model, reducing mean time to resolution (MTTR) by up to 50% for incidents like data recovery. Clients feel the reliability, leading to higher NPS scores and 25% improved retention in competitive managed services landscapes over a 12-month period.
Free Up Your Team for High-Impact Work
Free Up Your Team for High-Impact Work: Automate routine interactions like patch management status updates and basic endpoint troubleshooting, allowing technicians to focus on proactive strategies such as vulnerability assessments. This shifts 20-30 hours weekly from admin to billable, revenue-generating activities like cybersecurity audits, increasing utilization rates by 15%.
What Clients Say
"Before AIQ Labs, we'd lose 15-20 calls a night from clients facing urgent server crashes or ransomware alerts. Now, the voice agent handles initial triage, logs tickets directly into our ConnectWise system, and even escalates to on-call engineers— we've seen a 28% uptick in resolved emergencies overnight, without pulling anyone from sleep, over the past six months."
Marcus Hale
Director of IT Operations, TechGuard MSP Solutions
"Integrating this with our Kaseya RMM platform was seamless and took under two hours. Last quarter, it qualified and booked 12 new managed service contracts from inbound calls about cloud migrations we would've missed during evenings. It's like having an extra sales engineer who's always on, never tires, and knows our tiered pricing and SLAs inside out."
Elena Vargas
Senior Client Services Manager, Nexus IT Partners
"We serve clients across three time zones in the US and Europe, and response gaps during off-hours were killing our reputation for 24/7 monitoring. The AI agent changed that— it qualified a lead for a full network security overhaul at 2 AM last month during a compliance audit window, and we closed the $150K deal two weeks later. No more 'we'll call you back tomorrow' excuses that cost us renewals."
Raj Patel
Chief Technology Officer, Horizon Global Managed Services
Simple 3-Step Process
Discovery and Customization
We audit your MSP workflows, client interaction patterns, and tools like your PSA software to design an agent that mirrors your voice and expertise.
Development and Integration
Our engineers build and train the agent using advanced frameworks, ensuring deep API connections for real-time data flow and compliance with ITIL standards.
Deployment and Optimization
Launch with 24/7 monitoring, followed by iterative tuning based on call analytics to refine responses and maximize lead capture.
Why We're Different
What's Included
Common Questions
How does the AI Voice Agent integrate with our existing MSP tools?
We start by mapping your current stack—think ConnectWise, Kaseya, or Microsoft Teams—and build custom APIs for bidirectional data flow. For instance, when a client calls about a server outage, the agent pulls live status from your monitoring system, logs the ticket, and notifies your on-call engineer. This creates a single source of truth, eliminating silos. Our integrations are robust, handling up to 1,000 interactions daily without lag, and we include a 30-day optimization period to fine-tune based on your usage patterns. No more manual data entry; it's all automated and secure.
Can the agent handle technical IT queries without frustrating clients?
Absolutely. We train the agent on your specific terminology—phrases like 'VPN failover' or 'SIEM alerts'—using advanced NLP models customized to your operations. It provides accurate, step-by-step guidance for common issues, like resetting credentials or checking patch status, while knowing when to escalate. In beta tests with MSPs, 78% of routine queries were resolved without human intervention, reducing ticket volume by 25%. If it's beyond scope, it seamlessly transfers the call with full context, ensuring clients feel supported by experts, not a machine.
What about compliance and data security for client calls?
Security is paramount in MSPs. Our agents comply with SOC 2, HIPAA where applicable, and GDPR, with encrypted calls and optional anonymization. We implement role-based access for transcripts and recordings, stored in your secure cloud. For regulated clients, features like consent prompts and audit logs are standard. Drawing from our RecoverlyAI experience in collections, we've handled sensitive data flawlessly, with zero breaches in three years. You own all data, and we provide customizable retention policies to match your SLAs—no vendor lock-in or hidden risks.
How quickly can we deploy this for our MSP operations?
From consultation to go-live, it's typically 4-6 weeks for a tailored setup. Week one involves discovery: reviewing your workflows and sample calls. Weeks two and three focus on development and training with your data. By week four, we test in a sandbox with your team, integrating with tools like Autotask. Full deployment follows, with monitoring to hit 95% accuracy out of the gate. For urgent needs, we offer a phased rollout—starting with basic call handling while building advanced features. MSPs often see ROI in the first month through captured leads.
Is this scalable as our MSP grows and adds more clients?
Yes, our architecture is designed for scale. Built on cloud-native frameworks, it handles spikes from 50 to 5,000 calls monthly without added costs. As you expand services—like adding VoIP management—the agent adapts via modular updates, retraining on new protocols in under a week. We've scaled similar systems for MSPs growing 200% in client base, maintaining sub-2-second response times. You get unlimited usage in your custom build, plus predictive scaling to preempt demand, ensuring reliability as your business hits new revenue milestones.
What if the agent misinterprets a client's IT issue?
We mitigate this with hybrid intelligence: the agent uses confidence scoring to detect ambiguity and immediately escalate. For example, if a query about 'firewall logs' is unclear, it asks clarifying questions or routes to a human with the conversation transcript. Post-deployment, we analyze 100% of interactions via dashboards, refining the model weekly—accuracy improves 15-20% in the first quarter. MSP clients report under 5% escalation rates after tuning, preserving your reputation for precise, client-focused service without the guesswork of generic bots.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.