Stop Losing Billable Hours to Fragmented Client Data Unified Dashboards That Drive Proactive Service Delivery
In the fast-paced world of MSPs, 85% of service disruptions stem from delayed visibility into client infrastructure. Our custom dashboards consolidate alerts, ticket metrics, and performance data into one interface, slashing response times by up to 40% and boosting client satisfaction scores.
Join 150+ businesses with streamlined operations and 25% faster issue resolution
The "Data Silo" Problem
Fragmented Monitoring of Client Endpoints, Networks, and MSP Tools like Autotask or Kaseya
Delayed Alerts on High-Priority Ticket Escalations in Helpdesk Queues
Inaccurate Tracking of SLA Metrics for Uptime, Response Times, and Patch Deployment in Managed Contracts
Technicians Overwhelmed by Switching Between RMM, PSA, and Security Dashboards
Missed Upsell Opportunities from Unanalyzed Client Usage Patterns in Bandwidth and Endpoint Data
Reactive Patching Cycles and Manual Compliance Reporting for SOC 2 or HIPAA Standards
Tailored Dashboard Solutions Built for MSP Workflows
With over a decade of experience engineering systems for service providers, we've helped MSPs like yours transform chaotic data streams into enterprise-grade visibility.
Why Choose Us
At AIQ Labs, we don't deploy off-the-shelf templates. We architect custom dashboards from the ground up, integrating your RMM, PSA, and billing systems into a unified platform. This means real-time views of client networks, automated KPI tracking for SLAs, and actionable insights that let you anticipate issues—like a vigilant air traffic controller guiding your service teams through turbulent skies. Our approach ensures scalability as your MSP grows, replacing subscription sprawl with a owned, AI-powered asset that evolves with your business.
What Makes Us Different:
Empower Your MSP with Crystal-Clear Visibility
Accelerate Issue Resolution
Accelerate Issue Resolution: Gain real-time visibility into client infrastructures via integrated RMM feeds, reducing mean time to resolution (MTTR) by 35% in endpoint and network alerts. Technicians spot patterns in device vulnerabilities instantly, preventing small glitches from becoming major outages that erode trust in managed services.
Optimize Resource Allocation
Optimize Resource Allocation: Track technician utilization and ticket volumes across your MSP portfolio using PSA data, cutting dispatch inefficiencies by 28% during peak support hours. This data-driven approach frees up capacity for proactive maintenance on client servers, directly boosting margins on multi-year managed contracts.
Strengthen SLA Compliance
Strengthen SLA Compliance: Automate reporting on 99.9% uptime, 15-minute response times, and quarterly patch status for SOC 2 audits, ensuring 98% adherence to service levels. Clients receive transparent, shareable dashboards that build confidence, reducing churn by 20% and opening doors to premium cybersecurity upsells within six months.
What Clients Say
"Before AIQ's dashboard, we were chasing alerts across Autotask, Kaseya, and our endpoint monitor, costing us 4-5 hours daily in manual reconciliation. Now, everything's consolidated into a single view—our team's resolving high-priority tickets 25% faster, and we've achieved 100% SLA compliance for uptime and response times every month since the Q2 rollout."
Mark Reynolds
Director of Managed Services Operations, TechGuard MSP
"The custom KPI views for client bandwidth utilization and emerging security threats have been a game-changer in our SOC operations. We caught a ransomware attempt on a financial client's network early last quarter through predictive alerts, saving the account from 48 hours of downtime and a potential $150K penalty. Implementation took just three weeks, and ROI was evident in the first billing cycle."
Sarah Patel
Chief Technology Officer, Nexus IT Services
"Juggling data from Autotask PSA, ConnectWise, and our RMM tools was killing technician productivity and leading to overtime spikes. AIQ built us a predictive dashboard that forecasts peak support loads based on historical ticket trends, helping us staff 20% more efficiently. Revenue per technician is up 18% without adding headcount, all within the first quarter of use."
David Chen
Chief Executive Officer, Precision Networks MSP
Simple 3-Step Process
Discovery and Mapping
We audit your current tools and workflows to identify key data sources, ensuring the dashboard aligns perfectly with your MSP operations.
Custom Design and Build
Our engineers craft tailored interfaces with real-time feeds and AI insights, testing iteratively to match your exact service delivery needs.
Deployment and Training
We integrate the dashboard seamlessly, provide hands-on training for your team, and monitor performance to guarantee smooth adoption and immediate value.
Why We're Different
What's Included
Common Questions
How do your custom dashboards integrate with our existing MSP tools?
We specialize in deep, two-way integrations with platforms like ConnectWise, Kaseya, and Microsoft 365, pulling in data from RMM, ticketing, and billing systems. Unlike superficial connections that break during updates, our custom APIs ensure reliable, real-time syncing. For a typical MSP, this means consolidating endpoint alerts and ticket statuses into one view without manual exports. We've handled complex setups for clients managing 500+ endpoints, reducing integration downtime to under 24 hours during deployment. This creates a single source of truth, eliminating the silos that plague 70% of MSP operations according to industry reports.
What makes your dashboards different from off-the-shelf options like those in ConnectWise?
Off-the-shelf dashboards are rigid templates designed for generic use, often forcing MSPs to adapt workflows around them. Our solutions are built custom to your service models—whether you're focused on cybersecurity, cloud migrations, or helpdesk support. We incorporate AI for predictive insights, like forecasting ticket surges based on historical patterns, which boosts efficiency by 25-30%. For example, we recently tailored a dashboard for an MSP handling VoIP services, adding specialized metrics for call quality that generic tools overlook. This tailored approach ensures you get visibility that drives decisions, not just reports.
How long does it take to build and deploy a custom dashboard?
Timeline varies by complexity, but most MSP projects wrap in 4-6 weeks: one week for discovery, two for design and build, and one for testing and training. We prioritize quick wins, like launching core monitoring views first while refining advanced features. In a recent case, a 50-employee MSP went live with their full dashboard in 28 days, immediately cutting alert triage time by 40%. Our agile process includes weekly check-ins to align with your deadlines, ensuring minimal disruption to your service delivery. Post-launch, we provide 30 days of support to fine-tune based on real usage.
Can these dashboards scale as our MSP grows?
Absolutely—our architecture uses robust frameworks that handle exponential growth, from 10 to 1,000 clients without performance dips. We've scaled systems for MSPs doubling their portfolios annually, incorporating auto-scaling cloud infrastructure to manage increased data loads. Features like modular data pipelines allow seamless additions, such as new security metrics, without rebuilding. Benchmarks show our dashboards maintain sub-second load times even with 10,000+ daily alerts, far outperforming no-code alternatives that falter at scale. This future-proofs your investment, supporting expansion into new services like managed detection and response.
What kind of support do you offer after deployment?
We provide comprehensive post-deployment support, including a 90-day optimization period with bi-weekly reviews to refine metrics based on your team's feedback. Our engineers monitor system health remotely, ensuring 99.9% uptime. For MSPs, this means proactive tweaks, like adjusting alert sensitivities to reduce noise without missing critical issues. Clients also get access to our knowledge base and a dedicated Slack channel for quick queries. In one instance, we helped an MSP integrate a new PSA upgrade within 48 hours, preventing workflow interruptions. Long-term, optional maintenance plans keep your dashboard evolving with industry changes.
How secure are these custom dashboards for handling client data?
Security is paramount—we build with enterprise-grade protocols, including end-to-end encryption, SOC 2 compliance, and role-based access controls tailored to MSP needs. Data is stored in your preferred cloud (AWS, Azure) with regular audits to meet standards like GDPR and HIPAA for sensitive clients. Our AI components anonymize insights to protect privacy. For a cybersecurity-focused MSP, we recently implemented zero-trust architecture, ensuring no unauthorized access even during high-traffic support scenarios. This level of protection not only safeguards your operations but also reassures clients, helping you win contracts in regulated sectors.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.