Stop Losing Hours Chasing Down Customers for Estimates and Updates Automate It All with AI-Powered Precision
Reclaim 20+ hours per week on manual communications while boosting customer satisfaction by 35% – our custom systems deliver ROI in under 3 months for shops like yours.
Join 150+ automotive businesses streamlining operations with AIQ Labs
The "Fragmented Client Touchpoints" Problem
Endless Phone Tag with Insurance Adjusters Over DRP Authorizations and Supplement Approvals Delaying Collision Repairs
Manual Text Reminders for Vehicle Pickups After Frame Straightening or Paint Curing Leading to Forgotten Collision-Damaged Cars
Scattered Email Chains on Dent Repair Progress and Parts Availability Confusing Customers Awaiting Total Loss Decisions
Missed Follow-Ups After I-CAR Certified Estimates Causing Lost Revenue from Unapproved Mechanical Repairs
Overloaded Front Desk Handling Routine Inquiries on Alignment Specs and Torque Values During Peak Post-Accident Hours
Inconsistent Communication with Fleet Managers on Downtime for Brake Jobs and Oil Changes Slowing Bulk Commercial Work Orders
Our Custom-Built AI Communication Engine – Tailored to Your Shop's Rhythm
With over a decade engineering AI for efficiency-driven industries, we've streamlined communications for 50+ auto body operations, slashing manual efforts by an average of 28 hours weekly.
Why Choose Us
We craft a bespoke AI system that integrates directly with your shop management software, like Mitchell or CCC Pathways, to automate every client interaction. No more piecing together apps – this is a unified, owned platform that anticipates needs, from sending photo updates of dent repairs to scheduling drop-offs. Built on enterprise-grade frameworks, it scales with your growing backlog, ensuring flawless handoffs between AI and your team. Like upgrading from a rusty toolbox to a precision torque wrench, our solution tightens your workflow without the loose ends.
What Makes Us Different:
Quantifiable Gains That Drive Your Shop Forward
Reclaim 15-25 Hours Weekly on Admin Drudgery
Reclaim 15-25 Hours Weekly on Admin Drudgery from Tracking Supplement Claims: Your front desk spends less time on insurance status calls for frame pulls and panel replacements, allowing focus on walk-ins and detailed estimates. Industry benchmarks from the Auto Care Association show collision shops gain 22% productivity boosts, translating to an extra $8,000 monthly from faster-turnaround dent repairs – all without hiring more staff.
Achieve 3x Faster ROI Through Reduced No-Shows and Upsells
Achieve 3x Faster ROI Through Reduced No-Shows for Scheduled Wheel Alignments and Upsells on Undercoating: Automated reminders cut appointment misses by 45%, per Society of Collision Repair Specialists data, while AI suggests add-ons like ceramic coatings during progress updates on hail damage. Shops report 18% revenue lift in the first quarter from quicker fleet servicing, with payback on our system in just 8 weeks.
Boost Customer Loyalty with Instant, Professional Updates
Boost Customer Loyalty with Instant, Professional Updates on Rust Repair Timelines and OEM Parts Sourcing: Clients receive tailored texts with progress photos from the paint booth, improving Net Promoter Scores by 32%. This efficiency-focused approach turns one-time collision fixes into lifelong partnerships, increasing repeat visits by 27% on average for routine maintenance like tire rotations.
What Clients Say
"Before AIQ Labs, we'd chase customers for days on estimate approvals for bumper reconstructions – it was killing our throughput during peak insurance claims. Now, the system auto-sends detailed breakdowns with bay photos of frame alignments, and we've cut follow-ups by half. Landed three fleet contracts for commercial van detailing last month alone because responses are so quick on supplement requests."
Mike Harlan
Operations Manager, Harlan Collision & Restoration in Denver, CO
"Our team was buried in emails about hail damage timelines and aluminum panel repairs during storm season in Texas. Their custom AI handles it all, integrating with our Mitchell estimating software seamlessly. Saved us about 18 hours a week on tracking OEM parts delays, and customers actually thank us for the real-time updates – closed 15% more jobs in Q2 from faster DRP approvals."
Sarah Ruiz
Owner, Ruiz Auto Body Specialists in Austin, TX
"I was skeptical about AI for a hands-on shop like ours dealing with classic car restorations, but this changed everything. No more forgotten pickup texts after chrome polishing; it even flags upsell opportunities like vintage wheel refinishing based on vehicle VIN history. ROI hit in two months with a 20% uptick in high-end paint jobs, and our Google reviews jumped from 4.2 to 4.7 stars."
Tom Becker
General Manager, Becker's Premier Auto Repair in Chicago, IL
Simple 3-Step Process
Discovery and Mapping Your Workflow
We audit your current communication pains, from estimate chases to status checks, and map them to your shop's tools like Shop-Ware or Reynolds. This ensures our AI fits your exact rhythm, not some off-the-shelf mold.
Custom Design and Integration Build
Our engineers construct your tailored system, weaving in AI for smart responses and two-way integrations. We test rigorously with your data, like sample repair logs, to guarantee zero disruptions during peak collision rushes.
Deployment, Training, and Optimization
We roll out the platform with hands-on training for your team, then monitor performance for the first month. Fine-tune based on real usage, like adjusting reminder cadences for high-volume days, delivering immediate efficiency wins.
Why We're Different
What's Included
Common Questions
How does this automation integrate with my existing shop management software?
We specialize in seamless connections to platforms like Mitchell, CCC One, or Shop-Key, using robust API integrations that sync real-time data such as repair statuses and customer details. Unlike superficial links that break, our custom code ensures bidirectional flow – for instance, an approved estimate in your system triggers an instant client notification. This setup eliminates data silos, and we've deployed it for shops handling 200+ vehicles monthly without a hitch. Setup takes 2-4 weeks, with minimal downtime, and includes full testing to match your workflow.
What kind of time savings can an auto body shop realistically expect?
Based on our deployments, shops typically save 15-25 hours per week on manual communications, like chasing approvals or sending updates. For a mid-sized operation with 10 techs, that's equivalent to freeing one full-time admin role, redirecting efforts to quoting more jobs. We track this via built-in metrics; one client reduced follow-up calls by 65%, boosting billable hours and hitting ROI in 10 weeks. These gains compound as AI learns your patterns, optimizing reminders during busy periods like post-hail seasons.
Is the system customizable for different types of auto body work, like collision vs. custom paint?
Absolutely – we tailor it to your specialties. For collision shops, it automates insurance loops and damage assessments; for custom paint operations, it handles client approvals on color matches with photo previews. Our process starts with mapping your unique flows, ensuring AI messages reference specifics like 'your BMW's quarter panel alignment.' This bespoke approach, built on scalable frameworks, adapts as your services evolve, such as adding EV battery checks, without starting over.
How secure is customer data in this AI communication system?
Security is paramount; we use enterprise-grade encryption (AES-256) for all data in transit and at rest, complying with GDPR and CCPA standards relevant to automotive client info. Access is role-based, so only authorized staff see sensitive details like VINs or repair photos. We've audited our systems for vulnerabilities, and in regulated environments, they pass third-party checks. Unlike off-the-shelf tools, our owned platform means you control data retention – no third-party sharing – giving peace of mind during high-volume seasons.
What happens if a customer has a complex issue that AI can't handle?
Our system is designed for smooth handoffs: AI detects complexity, like disputes over frame damage estimates, and routes to your team via priority alerts in the dashboard or direct Slack integration. It provides context, such as conversation history, so your estimator jumps in informed. In practice, 85% of queries resolve automatically, but escalations are rare and efficient – one shop reported halving resolution times for tough cases. We train the AI on your past interactions to minimize these, ensuring it escalates only when needed.
Can this scale if my shop expands to multiple locations?
Yes, our architecture is built for growth, supporting multi-site dashboards where each location gets customized comms – e.g., Seattle shop focuses on rust updates, while Phoenix handles heat-related paint queries. We integrate across locations without performance dips, handling 1,000+ interactions daily. Clients scaling from one to three bays saw no added costs for the expansion, just seamless onboarding. This future-proofs your investment as you add services or outposts.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.