Stop Losing Custom Orders to After-Hours Silence 24/7 AI Support That Captures Every Inquiry
Imagine your shop's website handling a late-night RFQ for precision-machined parts without you lifting a finger. Our custom chatbot ensures zero missed opportunities, boosting your lead capture by up to 40% while you focus on the shop floor.
Join 150+ fabrication businesses with round-the-clock customer engagement
The "After-Hours Blackout" Problem
Missed RFQs for Structural Steel Beams During Night Shifts, Leading to 15% Revenue Loss
Overloaded TIG Welders Handling Basic Inquiries on Aluminum Extrusion Specs
Delays in Custom CNC Machined Part Lead Times Due to Unanswered Questions on GD&T Tolerances
Lost Bids on Welded Prototype Assemblies from Competitors Responding Faster to Sheet Metal Requests
Inventory Check Queries for Rebar and Fasteners Piling Up Over Weekends, Causing Project Delays
Frustrated Clients Waiting on ISO-Certified Tolerance and 6061 Alloy Details After Hours for Bridge Components
Build Your Always-On Fabrication Support System
We've engineered chatbots for over 50 manufacturing operations, from sheet metal shops to CNC heavyweights, ensuring they fit like a custom jig.
Why Choose Us
Let's be honest, in custom fabrication, timing is everything. A client emails at midnight about aluminum extrusion specs, and if you're asleep, that opportunity might weld itself to a competitor. Here's the thing: our Customer Support Chatbot is custom-built for your shop's workflow. Trained on your blueprints, material catalogs, and quoting processes, it delivers instant, accurate responses 24/7. No more gaps in coverage. You're probably thinking, 'Will it handle complex tolerances?' Absolutely—we integrate it with your ERP and CAD tools for real-time checks, turning inquiries into confirmed orders without waking the team.
What Makes Us Different:
Capture Every Opportunity, Day or Night
Never Miss a Lead Again
Never Miss a Lead Again: Picture this: a contractor queries bending radii for 304 stainless steel tubing at 3 AM for a high-rise frame. Our chatbot pulls from your ERP database, responds in seconds with precise radii data, and logs the RFQ directly into your CRM pipeline. Shops using this see a 28% uptick in converted leads within 3 months, because in steel fabrication, speed wins bids on multimillion-dollar projects.
Boost Customer Satisfaction on the Floor
Boost Customer Satisfaction on the Floor: Your certified welders and CNC operators stay productive on plasma cutting and milling, not tied to phones answering repeat questions about lead-free alloys or mill finishes. The AI handles 70% of routine inquiries instantly, like verifying ASTM standards, freeing your team for high-value fabrication work and cutting response times from hours to minutes during rush orders.
Scale Support Without Extra Headcount
Scale Support Without Extra Headcount: As your shop grows from 20 to 50 orders a week for custom weldments, the chatbot scales effortlessly, managing spikes in prototype requests for pressure vessel components during peak construction seasons like spring builds. It's like adding a tireless apprentice who knows your every process, from blueprint uploads to inventory pulls, reducing support costs by 40% while handling unlimited queries round-the-clock.
What Clients Say
"Before this chatbot, we'd lose half our weekend RFQs for carbon steel plates to voicemail, especially for urgent site deliveries. Now, it handles alloy compatibility questions on A36 vs. 4140 right away, and we've closed three extra custom structural jobs worth $50K in the last month alone—saved us from hiring another admin during our expansion."
Mike Harlan
Shop Foreman, Precision Weld Fab
"Integrated it with our Mastercam CNC software last quarter. A client asked about ±0.005-inch tolerances for a titanium aerospace bracket at 11 PM; the bot quoted it accurately by morning using our spec library. Turned a hesitant inquiry into a $15K order without us saying a word, keeping our backlog on track."
Sarah Kline
Operations Manager, AlloyCraft Manufacturing LLC
"We're a small shop specializing in pipe spools, but this feels custom-made for our workflows. It cut our after-hours callbacks by 60% on inquiries about Schedule 40 fittings, letting us focus on backlog. One time, it even flagged a material shortage query for galvanized steel and alerted our buyer—prevented a two-week delay on a big pipeline run for an oilfield project."
Tom Reyes
Owner, FabTech Solutions Inc.
Simple 3-Step Process
Discovery and Mapping
We dive into your shop's processes—reviewing your quoting sheets, material lists, and common client pain points—to map out exactly how the chatbot will fit your workflow.
Custom Build and Training
Our engineers code the AI from scratch, training it on your fabrication data for precise responses to specs, timelines, and inventory checks, with integrations to your tools.
Testing and Launch
We simulate real scenarios like rush prototype inquiries, refine for accuracy, then deploy it live—ensuring 24/7 coverage from day one with ongoing tweaks based on your feedback.
Why We're Different
What's Included
Common Questions
How does the chatbot handle technical questions about custom fabrication specs?
We train it specifically on your shop's data, including blueprints, material properties, and past quotes. For instance, if a client asks about the minimum bend radius for 6061 aluminum, it pulls from your CAD integration to give an accurate, instant answer. It's not generic—it's tuned to your processes, reducing errors and building trust. We've seen shops cut miscommunication by 50%, as the AI references real tolerances and lead times without needing human input right away. Plus, for anything nuanced like heat treating options, it escalates smoothly to your experts.
Will this integrate with our existing shop management software?
Absolutely, we custom-build integrations with tools like JobBOSS, Epicor, or even your in-house ERP. The chatbot can query live data for order status or inventory levels during chats. Take a scenario: a client checks on a delayed plasma-cut order; it syncs with your system to provide an ETA based on current queue. This eliminates manual lookups, saving your team hours weekly. Our approach ensures two-way data flow, so updates from the bot feed back into your pipeline seamlessly—no more disconnected tools causing headaches.
What if the chatbot can't answer a complex prototype inquiry?
Smart escalation is built-in. The AI assesses query complexity using your predefined rules—if it's a simple stock check, it handles it; for intricate designs like multi-axis machining paths, it notifies your design team via text or Slack with full context. In one shop we worked with, this feature caught 80% of routine queries internally while flagging only 20% for humans, keeping response times under 5 minutes overall. You're in control, and we fine-tune thresholds based on your workflow to avoid overwhelming your crew.
How much does it cost to set up for a small fabrication shop?
Costs vary by your setup, but for a typical 20-person shop, expect $8K-$15K for custom build and integration, with minimal ongoing maintenance since you own it. Compare that to hiring a part-time support rep at $40K/year—this pays for itself in 3-6 months through captured leads. We start with a free audit to scope your needs, ensuring every dollar targets your bottlenecks like after-hours RFQ losses. No hidden fees, just a one-time build for lasting ROI.
Is the chatbot secure for handling sensitive client blueprints or specs?
Security is non-negotiable in fabrication. We use enterprise-grade encryption and role-based access, ensuring client data like proprietary designs stays protected. It complies with standards like ISO 27001, and we host on your preferred secure cloud or on-premise if needed. For example, the bot can discuss general tolerances without exposing full CAD files—only sharing what's authorized. Shops in aerospace report zero breaches post-implementation, giving you peace of mind while scaling support without risks.
How quickly can we get this up and running in our shop?
From consultation to live deployment, it's 4-6 weeks for most custom fab operations. Week 1: we map your processes. Weeks 2-3: build and train on your data. Week 4: test with simulated inquiries, like rush orders for structural steel. Then launch with monitoring. One client went live in 28 days, immediately handling 15 daily chats. We prioritize quick wins, so you see value fast while we refine for long-term precision.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.