Stop Losing Orders to Silent Nights and Frustrated Customers Your 24/7 AI Chatbot Handles It All
Imagine never missing a late-night delivery request or an order status check again. With instant, round-the-clock responses, you capture every opportunity while boosting satisfaction in the fast-paced ghost kitchen world.
Join 150+ food service businesses capturing every lead with seamless AI support
The "After-Hours Black Hole" Problem
Customers Abandon Online Carts During Peak Dinner Rush Due to Unanswered Menu Questions Like 'What's the Spice Level in the Pad Thai?'
Late-Night Delivery Inquiries About Order ETAs Go Unanswered, Leading to Lost Repeat Business from Hungry Midnight Snacker
Order Status Checks for 'Where's My Pizza?' Overwhelm Your Team During Lunch Prep Chaos and Mise en Place
Allergy or Customization Queries Like 'Nut-Free Option for Kids' Menu' Slip Through, Risking Bad Reviews and Returns
Weekend Surge of Promo Code Questions for 'Buy One Get One Free Tacos' Leaves Leads Hanging Without Resolution
Payment or Refund Requests for 'Undercooked Burger' After Closing Time Frustrate Hungry Customers
Round-the-Clock AI Support, Built for Your Ghost Kitchen
We've powered chat systems for over 50 food service operations, turning chaotic messaging into streamlined order wins
Why Choose Us
Here's the thing: ghost kitchens thrive on speed and precision, but customer chats don't stop when your ovens cool. We craft a custom AI chatbot at AIQ Labs that integrates directly with your POS and delivery apps, providing instant answers on everything from spice levels to ETA updates. You're probably thinking, 'Another bot?' But ours is trained on your menu, your policies, and real customer patterns—no generic scripts. It handles 80% of inquiries autonomously, escalating only the tricky ones to your team. Let's be honest, in an industry where one bad experience kills loyalty, this means never missing a lead, day or night.
What Makes Us Different:
Capture Every Opportunity Without the Hassle
Boost Order Completion by 35% with Instant Query Resolution
Boost Order Completion by 35% with Instant Query Resolution: Short on staff during the 6-8 PM dinner rush? Your chatbot jumps in, answering 'Is this gluten-free?' or 'Can you sub fries for a side salad?' in seconds via integration with your menu API. No more abandoned carts from waiting— we've seen ghost kitchens like yours turn hesitant browsers into confirmed orders, adding $500+ to weekly revenue from just 20 extra completions.
Skyrocket Customer Satisfaction Scores Overnight
Skyrocket Customer Satisfaction Scores Overnight: Customers crave quick fixes, especially after 10 PM when hunger hits for late-night cravings like wings or desserts. Our AI delivers polite, accurate responses tailored to your brand voice—handling refunds for cold deliveries or tweaks to spice levels flawlessly within 30 seconds. Result? Higher ratings on apps like DoorDash, drawing 20% more traffic to your hidden kitchen.
Slash Support Time, Freeing Your Team for What Matters
Slash Support Time, Freeing Your Team for What Matters: Imagine your line cooks not bogged down by pings about tracking numbers during the lunch rush. The bot checks statuses via API integration with Uber Eats in real-time, resolving 24/7 without human input—even updating on driver locations. This cuts response times from 5-10 minutes to under 10 seconds, letting you focus on scaling from 100 to 500 orders a day efficiently while maintaining food quality.
What Clients Say
"Before the chatbot, we'd lose at least 20 orders a night to unanswered questions about our vegan burger options during the 7 PM rush. Now, it's handling everything after hours with seamless POS integration, and our repeat rate jumped 25% in just two months— from weekly regulars to daily DoorDash loyalists. Total game-changer for our small ghost setup."
Maria Gonzalez
Operations Lead, Urban Bites Ghost Kitchen
"We were drowning in DMs during weekend brunches—people asking about spice levels in our chicken tikka masala or ETAs for curbside pickup. The AIQ bot integrated with our Toast POS overnight, and support tickets dropped by 40% in the first month. Finally, our team can breathe and focus on perfecting those fusion tacos without constant interruptions."
Raj Patel
Founder and Head Chef, SpiceRoute Ghost Kitchen
"Late-night refund requests for soggy fries used to wake me up at 3 AM via phone alerts. This custom bot sorts it all automatically, even escalating complex dairy-free pizza swaps to us seamlessly during business hours. Sales are up 15% since launch three months ago, and customers actually thank us in reviews for the quick replies on allergy concerns."
Elena Vasquez
General Manager, NightOwl Eats Delivery-Only Kitchen
Simple 3-Step Process
Discovery and Customization
We dive into your ghost kitchen's menu, delivery partners, and common pain points—like those frequent sauce swap requests—to build a bot that fits your flow perfectly.
Integration and Training
Our engineers wire it into your systems, training the AI on your data so it knows your falafel from your sliders, then test it rigorously for peak-hour accuracy.
Launch and Optimization
Go live with 24/7 monitoring. We tweak based on real chats, ensuring it evolves with your growing menu and customer quirks for long-term wins.
Why We're Different
What's Included
Common Questions
How does the chatbot handle custom orders like 'extra spicy' requests in ghost kitchens?
We train it specifically on your menu and past orders, so it recognizes variations like 'make it vegan' or 'double the garlic' instantly. Integrated with your POS, it updates orders in real-time without errors. For example, if a customer asks about heat levels on your birria tacos, the bot pulls your spice scale and confirms, even suggesting pairings. This cuts manual reviews by 70%, letting your kitchen focus on execution. We've customized this for kitchens with 50+ items, ensuring no mix-ups during peaks.
What if a customer has a complex issue, like a wrong delivery after hours?
The bot is smart—it detects complexity and escalates seamlessly to your on-call team with the full chat transcript and order details. No starting over. For ghost kitchens, this means quick refunds or resends without waking everyone. In one case, it resolved a location mix-up by cross-referencing GPS data, saving a customer's night and preventing a bad review. You set escalation rules, like only for values over $20, keeping things efficient.
Can it integrate with delivery apps like Uber Eats for tracking?
Absolutely. We build direct API connections so the bot pulls live tracking from Uber Eats, DoorDash, or Grubhub. Customers get ETAs without you lifting a finger. Picture a 11 PM query: 'Where's my pad thai?' The bot replies with 'Your driver is 5 minutes away' using real data. This has helped our clients reduce 'where's my food' inquiries by 60%, improving ratings and freeing your team from constant updates.
How do we ensure the bot matches our brand's friendly vibe?
During setup, we infuse your tone—warm, casual, maybe with foodie flair like 'That sounds delicious!'—based on your existing chats and style guide. It's not robotic; it's like an extension of your virtual counter. For a taco-focused ghost kitchen, it might say, 'We'll load up those guacs just right!' Testing ensures it feels authentic, and we refine post-launch. Clients report customers loving the personality, which builds loyalty in a competitive delivery market.
What's the setup time for a ghost kitchen with limited tech staff?
Typically 2-4 weeks, depending on your systems. We handle everything— from data mapping your menu to testing scenarios like rush-hour allergy checks. No need for your team to code; our engineers integrate quietly. One kitchen went live in 10 days after sharing their DoorDash logs. Post-launch, it's hands-off with our monitoring, and you own the system, avoiding ongoing vendor dependencies.
Does it help with upselling during customer chats?
Yes, subtly and smartly. Based on their query—like asking about salads—the bot suggests relevant add-ons, e.g., 'Pair that with our house dressing for $2?' It ties into your inventory to avoid overselling out-of-stock items. For ghost kitchens, this has increased average order value by 15-20% without feeling pushy. We customize prompts to match your margins, turning support chats into quiet revenue boosters.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.