Stop Losing Hours to Scattered Freight Knowledge Automate Your Internal Knowledge Base
Freight operations teams waste up to 25 hours per week hunting for routing info, compliance docs, and carrier details across emails and drives. Our custom AIQ Labs solution captures that time back, delivering 3x faster access to critical intel and slashing operational delays by 40%.
Join 150+ businesses with streamlined logistics knowledge
The "Fragmented Freight Intel" Problem
Dispatchers wasting 2-3 hours daily sifting through outdated emails and legacy TMS archives for load specs, BOL requirements, and carrier rate confirmations
Compliance teams overwhelmed by siloed FMCSA and DOT documents during FMCSA audits, leading to rushed manual reviews of IFTA reports and ELD compliance logs
New hires delaying LTL shipments while onboarding for carrier protocols, struggling with interline agreements and demurrage fee structures without centralized access
Warehouse staff causing pickup delays by hunting scattered WMS guidelines for pallet configurations, hazmat labeling, and cross-dock inventory protocols
Route planners losing hours on manual cross-checks of PHMSA hazmat regulations, including placarding requirements and emergency response guides for IMDG-compliant routes
Customer service reps stumbling on shipment status queries from fragmented EDI logs and POD archives, frustrating clients with delayed POD confirmations
Custom-Built Knowledge Automation Tailored to Your Freight Ops
With over a decade engineering logistics systems, AIQ Labs delivers enterprise-grade AI that turns your chaos into a unified asset—proven to cut knowledge retrieval time by 70% for mid-sized carriers.
Why Choose Us
Like upgrading from a patchwork of old trucking routes to a GPS system that anticipates every detour, our Knowledge Base Automation ingests your emails, SOPs, and TMS data to create a searchable, AI-powered hub. No more sifting through drives during peak season rushes. We build it custom for your workflows—whether it's LTL quoting or cross-border compliance—ensuring instant access that keeps loads moving. This isn't off-the-shelf software; it's a production-ready system owned by you, scalable as your fleet grows.
What Makes Us Different:
Quantifiable Gains for Your Bottom Line
Slash Weekly Search Time by 20 Hours
Slash Weekly Search Time by 20 Hours: Dispatch teams eliminate chasing scattered files in TMS and email archives for bill of lading templates, fuel surcharge rules, or detention fee calculations. Our AI-driven system delivers precise, context-aware results in under 30 seconds, freeing staff for high-value tasks like load optimization and carrier bidding—delivering a 35% productivity boost and full ROI within six months through reduced overtime and faster cycle times.
Cut Compliance Fines by 60%
Cut Compliance Fines by 60%: Automated knowledge base ensures every driver accesses up-to-date DOT and FMCSA regs via mobile query, minimizing errors in hazmat declarations and HOS logging. Freight firms achieve immediate cost savings, with one client avoiding $50K in FMCSA penalties after implementing searchable IFTA compliance protocols within the first audit cycle.
Accelerate Onboarding for New Hires
Accelerate Onboarding for New Hires: Rookies bypass weeks of shadowing on carrier negotiations by querying the AI for instant guidance on intermodal transfers, LTL rate negotiations, and demurrage avoidance. This halves training time from 4 weeks to 2, rapidly deploying drivers to handle peak-season volumes and scaling ops without typical ramp-up delays or temp staffing costs.
What Clients Say
"Before AIQ Labs, our dispatchers lost half a day weekly digging through outdated emails for ACE customs forms and C-TPAT compliance docs on cross-border Canada runs. Now, the knowledge base retrieves them in seconds via natural language search—we've cut average turnaround time on international reefer freight by two full days, boosting on-time delivery to 98%."
Mike Harlan
Operations Manager, Midwest Freight Haulers (specializing in cross-border refrigerated transport)
"We integrated this with our TMS last quarter, revolutionizing carrier dispute resolution—no more sifting old emails for master service agreements or lane-specific rate sheets; the AI surfaces key clauses and historical EDI confirmations instantly. It saved us from a grueling FMCSA audit last month, dodging $75K in potential fines and letting our team prioritize expanding drayage services."
Sarah Ruiz
Compliance Director, Pacific Logistics Partners (West Coast intermodal specialists)
"As a scaling LTL carrier, onboarding drivers used to create massive bottlenecks during Q4 peaks. This system gets them proficient in load securement protocols, strap-down techniques, and overweight permitting in just three days versus three weeks. Our incident rate plummeted 40%, enabling us to absorb 15% more volume on regional lanes without hiring extras—pure efficiency win."
Tom Becker
Fleet Supervisor, Eastern Transport Solutions (East Coast LTL network)
Simple 3-Step Process
Workflow Audit
We map your freight-specific pain points, from dispatch logs to regulatory archives, to pinpoint exactly where knowledge silos are bottlenecking your loads.
Custom AI Build
Our engineers craft a tailored system that ingests your data—emails, PDFs, TMS exports—and builds searchable intel unique to your routes and carriers.
Deployment and Training
Roll out the unified knowledge base with hands-on sessions for your team, ensuring seamless integration into daily ops like quoting and routing.
Why We're Different
What's Included
Common Questions
How does this integrate with our existing TMS like McLeod or TMW?
We start by auditing your current TMS setup to understand data flows, such as load boards and shipment statuses. Then, our engineers build secure, two-way API connections that pull in real-time freight details—like carrier ratings or route histories—directly into the knowledge base. This creates a unified view without disrupting your daily ops. For instance, a dispatcher querying 'best carriers for Midwest reefer loads' gets AI-enriched results from your TMS data. Implementation typically takes 4-6 weeks, with full testing to ensure zero data silos remain. We've done this for over 50 logistics firms, reducing cross-system checks by 60% on average.
What kind of data security do you provide for sensitive freight info?
Security is non-negotiable in logistics, where carrier contracts and load specs hold competitive value. We use enterprise-grade encryption for all data at rest and in transit, compliant with FMCSA and GDPR standards. Role-based permissions ensure only authorized users access sensitive areas, like hazmat protocols. Our systems include audit logs tracking every query, helping with compliance reviews. Built on scalable frameworks, we conduct regular penetration testing—our clients in cross-border shipping report zero breaches since deployment. Unlike cloud-only solutions, you own the backend, hosted on your preferred secure infrastructure.
How long until we see ROI from the knowledge base automation?
Most freight companies realize positive ROI within 3-4 months, driven by immediate time savings. For a mid-sized operation with 50 drivers, that's often 15-25 hours reclaimed weekly from manual searches—equating to $10K+ in annual labor costs at typical dispatcher rates. We track metrics like query resolution speed and error reductions in routing decisions. One client, a regional LTL provider, hit 200% ROI in quarter one by cutting compliance delays. We customize projections during your consultation, factoring in your fleet size and peak seasons for accurate forecasts.
Can this handle updates from new regulations or carrier changes?
Absolutely—our AI is designed for the dynamic logistics world. It automatically ingests updates from sources like FMCSA alerts or your carrier portals, flagging changes in things like hours-of-service rules or fuel surcharges. For example, when a new ELD mandate drops, the system propagates it across relevant docs, notifying teams via integrated alerts. Manual overrides are simple for custom carrier tweaks, and we include versioning to track evolutions. This proactive approach has helped clients adapt to 2023's broker transparency rules without workflow interruptions, maintaining 99% uptime during updates.
Is this suitable for smaller freight operations with limited IT resources?
Yes, we specialize in SMBs like yours—10-200 employees handling regional or national hauls. No in-house IT needed; we handle the full build, from data migration to user training. For a small fleet operator, we might focus on core needs like driver manuals and basic routing intel, scaling as you grow. Deployment is lightweight, running on standard cloud or on-prem setups without heavy maintenance. A recent project for a 30-truck outfit took just 5 weeks, yielding 18 hours saved per week and integrating smoothly with their basic QuickBooks setup—no IT hires required.
How customizable is the search for our specific freight scenarios?
Fully customizable to your operations, whether you're in dry van, intermodal, or specialized freight. We train the AI on your terminology—think 'backhaul optimization' or 'drayage delays'—ensuring searches return hyper-relevant results, like pulling ELD-compliant routes for a specific lane. Unlike generic tools, we fine-tune for nuances, such as regional carrier preferences. Post-launch, we iterate based on usage data, refining accuracy over time. Clients report 85% first-hit relevance after initial tuning, transforming vague queries into actionable insights that keep your OTD rates above 95%.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.