Stop Losing High-Value Freight Leads to Generic CRM Overload
In the fast-paced world of freight, where 85% of leads go cold due to mismatched follow-up, our custom CRM captures every opportunity—from LTL quotes to full truckload bids—ensuring nothing slips through the cracks.
Join 150+ businesses with 35% faster lead conversion
The "Lead Fragmentation" Problem
Disjointed tracking of shipper inquiries across emails, calls, dispatch logs, and ELD-mandated driver updates, leading to overlooked reefer load opportunities
Delayed responses to time-sensitive freight quotes, losing bids to faster competitors
Inaccurate lead qualification amid fluctuating spot rates, surcharges, and seasonal surges like harvest peaks for agricultural flatbed hauls
Siloed data between sales and operations, causing missed cross-sell opportunities like backhauls
Over-reliance on generic CRMs that can't handle multi-modal freight complexities like intermodal drayage handoffs or LTL consolidation rules
Manual follow-ups on carrier partnerships drowned in paperwork, route optimization chaos, and FMCSA compliance audits
Tailored CRM Solutions Built for Freight Efficiency
With over a decade engineering systems for logistics giants, we've streamlined lead management for SMB freight firms facing daily route and rate pressures.
Why Choose Us
We craft custom CRMs that integrate seamlessly with your TMS and dispatch tools, turning chaotic lead influxes into a streamlined pipeline. No more wrestling with off-the-shelf software that buckles under freight's unique demands—like real-time rate quoting or carrier matching. Our approach starts with your workflow: mapping shipper interactions from initial RFP to contract close. AI drives predictive scoring based on load specifics, ensuring your team chases the most profitable lanes first. This isn't assembly-line tech; it's a precision instrument, forged to navigate the unpredictable seas of trucking and logistics.
What Makes Us Different:
Unlock Freight-Grade Lead Mastery
Accelerated Quote Turnaround
Accelerated Quote Turnaround: Respond to freight RFPs in hours, not days, for time-critical hazmat or expedited dry van shipments. Our system automates initial assessments using lane history data, slashing response times by 45% and capturing 30% more loads in competitive markets like reefer transport during summer produce surges.
Precision Lead Prioritization
Precision Lead Prioritization: AI scores leads by profitability potential, factoring in lane density, fuel surcharges, and backhaul availability. Freight firms see a 28% uplift in close rates within the first quarter, focusing efforts on high-margin flatbed opportunities in construction-heavy regions or intermodal ports.
Seamless Ops-Sales Alignment
Seamless Ops-Sales Alignment: Bridge the gap between sales quotes and dispatch execution for multi-stop LTL routes. Real-time visibility into TMS data reduces errors by 60%, preventing costly reroutes due to detention fees and ensuring backhaul loads fill empty miles efficiently on return OTR trips.
What Clients Say
"Before AIQ Labs, our team was buried in Excel sheets tracking shipper leads for reefer loads, missing half our follow-ups during the fall harvest peak. Their custom CRM integrated with our TMS overnight, and we've closed 22% more loads this quarter—especially those tricky LTL runs from Midwest farms that used to fall through due to rate volatility."
Mike Harlan
Operations Director, Midwest Freight Haulers Inc., specializing in temperature-controlled produce transport
"Generic CRMs couldn't handle our variable spot rate quoting for dry van routes out of Chicago hubs. AIQ built us a system that predicts lead quality based on our historical lane data, cutting our chase time in half. Last month alone, we secured three new contracts worth over $150K in dedicated flatbed hauls for manufacturing clients."
Sarah Kline
Sales Manager, Eastern Logistics Partners LLC, focused on Midwest-to-East Coast dry van networks
"We were losing carrier leads to delays in our old setup during intermodal peak seasons. The AIQ solution automates everything from initial contact to partnership scoring based on deadhead mileage, and it's boosted our network by 15 trucks without adding headcount. It's like having an extra dispatcher for leads on cross-country routes."
Tom Reyes
Fleet Manager, TransCo Freight Solutions, managing a fleet of 200+ trucks for intermodal and OTR operations
Simple 3-Step Process
Workflow Audit
We dive into your current lead processes, from shipper inquiries to bid wins, identifying bottlenecks like delayed TMS updates or manual carrier vetting.
Custom Design & Build
Engineers craft your CRM with AI tailored to freight nuances—rate volatility, route optimization—ensuring it fits like a custom trailer hitch.
Integration & Launch
Seamless rollout with your dispatch and accounting systems, followed by training so your team hits the ground running on day one.
Why We're Different
What's Included
Common Questions
How does your custom CRM handle fluctuating freight rates in lead scoring?
Our system incorporates real-time rate data from integrated sources like DAT or Truckstop, adjusting lead scores dynamically. For instance, if a high-margin refrigerated load pops up during off-peak, AI prioritizes it over standard dry van bids. This custom model, built on your past data, ensures scores reflect your specific margins—say, boosting reefer leads by 20% in summer. We've seen clients reduce unqualified pursuits by 35%, focusing sales on profitable opportunities amid volatile diesel costs. Setup involves mapping your rate structures, then testing against historical bids for accuracy.
Can this integrate with our existing transportation management system?
Absolutely. We specialize in deep, bidirectional integrations with popular TMS platforms like TMW or McLeod, syncing lead data directly into dispatch schedules. This eliminates manual re-entry that plagues 60% of freight operations, creating a unified view of quotes, loads, and capacity. For example, a new shipper lead auto-populates route options and availability, flagging conflicts instantly. Our engineers handle API customizations to match your setup, with failover protocols for reliability. Post-integration, you gain 40% faster load booking, as tested in similar deployments.
What makes your lead management different for LTL versus full truckload freight?
We tailor the CRM to LTL's consolidation needs versus FTL's direct routing focus. For LTL, AI clusters leads by dock schedules and consolidation points, optimizing multi-stop bids; FTL gets priority on lane density and backhaul matching. This dual-mode approach, drawn from industry benchmarks where LTL conversion lags 15% behind FTL, uses your data to predict fill rates. A client in regional LTL saw 25% more consolidated loads after implementation, as the system auto-suggests compatible shipments. It's all custom-coded to your volume mix, avoiding one-size-fits-all pitfalls.
How long does it take to see ROI from this custom CRM?
Most freight companies report tangible gains within 4-6 weeks post-launch. Early wins include 30% quicker lead responses and 20% higher close rates on initial integrations. Full ROI—factoring reduced manual hours and increased loads—hits in 3-6 months, with benchmarks showing $50K+ annual savings for mid-sized fleets. We track this via built-in analytics, adjusting for your metrics like cost-per-lead. One partner recouped costs in two months by nailing seasonal surges, turning overlooked backhauls into steady revenue.
Is the system scalable as our freight business grows?
Yes, designed for expansion from 20 to 200+ trucks. Our architecture uses modular code that scales horizontally, handling 10x lead volume without performance dips—unlike rigid SaaS tools that cap at enterprise tiers. As you add lanes or modalities, we extend features like automated carrier onboarding. Clients scaling during e-commerce booms report seamless growth, with zero downtime. We include capacity planning in the build, forecasting needs based on your growth trajectory for sustained efficiency.
How secure is the lead data in your CRM for compliance?
Security is paramount in logistics, so we embed FMCSA-compliant encryption and role-based access from the ground up. Data at rest uses AES-256, with audit logs for every lead interaction to meet DOT standards. Unlike generic CRMs, ours isolates sensitive shipper details, preventing breaches that hit 25% of transport firms yearly. We conduct regular pentests and offer SOC 2 compliance. A recent audit for a client confirmed 100% adherence, safeguarding RFPs and contracts amid rising cyber threats in supply chains.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.