Stop Losing Orders to After-Hours Inquiries Our 24/7 AI Chatbot Handles It All
Imagine never missing a potential rush job for custom brackets or steel beams—our custom AI support chatbot responds instantly, 24/7, boosting your order capture by up to 35% without adding staff.
Join 150+ businesses with round-the-clock customer support
The "After-Hours Gap" Problem
Customers inquiring about ASTM-compliant material specs or lead times for rebar deliveries after 5 PM get ignored, leading to lost bids on urgent high-rise projects
Field reps on construction sites can't quickly answer questions on AWS D1.1 weld tolerances for structural beams, causing delays in quoting and follow-ups for steel erection
Missed weekend emails about prototype runs for CNC-machined HVAC components mean competitors snag the contract for precision sheet metal parts
Overloaded phone lines during peak structural steel fabrication seasons leave inquiries about galvanized inventory availability unanswered
After-hours gaps in support for troubleshooting delivery issues with precast concrete panels result in frustrated clients turning to faster suppliers
Inconsistent responses to queries on multi-axis machining capabilities for custom fixtures erode trust when your team is tied up in the welding bay
Build a Custom AI Chatbot That Works Like Your Best Welder—Reliable and Always On
We've engineered support systems for over 50 fabrication and manufacturing firms, turning chaotic inquiries into streamlined order wins.
Why Choose Us
Let's be honest, in metal fabrication, timing is everything—like nailing a perfect weld before the metal cools. That's why we craft a custom AI chatbot tailored to your shop's workflow. Trained on your specs for alloys, tolerances, and lead times, it responds instantly to questions about custom cuts or assembly options. No more missed opportunities during off-hours; it's like having an extra crew member who never clocks out. We integrate it seamlessly with your CRM and inventory systems, ensuring every interaction captures real leads without the hassle of generic templates.
What Makes Us Different:
Unlock Round-the-Clock Wins for Your Shop
Never Miss a Lead, Day or Night
Never Miss a Lead, Day or Night: You're probably thinking about that big contract slipping away because no one's there at 8 PM to confirm galvanized sheet metal availability for roofing panels. Our chatbot captures every inquiry instantly, turning after-hours pings into confirmed orders within minutes and boosting your revenue by securing those fleeting opportunities—like a $50K steel framing bid—in a competitive construction market.
Skyrocket Customer Satisfaction Without Extra Headcount
Skyrocket Customer Satisfaction Without Extra Headcount: Here's the thing: in metal fabrication, happy clients come back for repeat runs on ductwork assemblies. With 24/7 instant responses to questions on CNC routing depths or powder coating thicknesses, your satisfaction scores climb—think 40% faster query resolution in under 2 minutes. It's like reinforcing your shop's foundation; clients stick around, recommending you for bigger jobs like commercial builds.
Streamline Your Workflow, Focus on What You Do Best
Streamline Your Workflow, Focus on What You Do Best: Short on time for admin? Our custom bot handles routine checks on order statuses or delivery ETAs for modular steel components, freeing your crew to focus on precision milling tolerances instead of phone tag. Result: cut support time by 60% during peak seasons, letting you scale production of bridge girders without the chaos of juggling disconnected tools.
What Clients Say
"Before AIQ's chatbot, we'd lose weekend leads on custom enclosures for electrical panels—once, a $15K order for 304 stainless steel panels went to a competitor because no one responded by Monday. Now, it answers AWS spec queries 24/7, and we've closed three similar deals in the last quarter alone, adding $45K to our pipeline."
Mike Harlan
Operations Manager, Precision Fab Works Inc., specializing in industrial enclosures
"Our team was swamped with calls about weld certifications for I-beam connections during a big structural steel rush. The chatbot took over after-hours support, resolving 80% of those on its own using D1.1 standards. Saved us hiring a temp, and our on-time delivery rate jumped from 85% to 96% in two months for high-volume projects."
Sarah Kline
Shop Foreman, Metro Metal Crafters LLC, focused on structural fabrication
"I was skeptical about AI understanding fabrication nuances, but this thing nails questions on ±0.005-inch tolerances and anodized finishes like a veteran machinist. Last month, it handled a late-night inquiry for prototype aluminum brackets for scaffolding, turning it into an $8K repeat order without waking anyone up, and we've seen 25% more upsell opportunities since."
Tom Reyes
Owner, Apex Steel Solutions Ltd., experts in custom machining for construction
Simple 3-Step Process
Discovery and Customization
We dive into your shop's specifics—like your go-to alloys and typical lead times—to build a chatbot that fits your exact workflow, not some off-the-shelf fix.
Training and Integration
Your data trains the AI to handle real scenarios, from quoting laser cuts to checking inventory, all integrated with your systems for seamless action.
Launch and Optimization
Go live with 24/7 monitoring; we tweak based on live interactions, ensuring it evolves with your growing fabrication demands.
Why We're Different
What's Included
Common Questions
How does the chatbot handle technical questions about metal properties?
We train it on your specific data, like alloy grades, tensile strengths, and common fabrication processes. For instance, if a client asks about A36 steel vs. 304 stainless for a bracket, it pulls from your catalog to explain differences in corrosion resistance and machinability. It's not guessing—it's context-aware, drawing from your docs to give accurate, shop-tested info. We've seen this cut down on back-and-forth emails by 70%, letting your team focus on production runs. Plus, for edge cases, it flags for human review seamlessly.
Can it integrate with our existing ERP for inventory checks?
Absolutely. We build deep, two-way API connections to your ERP, like pulling real-time stock levels for sheet metal or bar stock. Say a customer inquires about 1/4-inch aluminum plate availability after hours—the bot checks instantly and responds without errors. This eliminates manual lookups that eat into your welders' time. In one project for a similar fab shop, this integration reduced stock-related inquiries by 60%, preventing overpromising on deliveries. It's custom-coded for reliability, not brittle add-ons.
What if a query is too complex for the AI to handle alone?
Our chatbot is smart about knowing its limits. For nuanced issues, like custom die design feasibility or multi-part assemblies, it gathers details and hands off to your team with a full summary—think transcribed chat history and key specs. No starting from scratch. We've optimized this for fabrication pros; in a recent rollout, handoffs happened in under 5% of interactions, mostly for high-value bids. It's like a vigilant apprentice: handles the routine, alerts the master for the tricky welds.
How quickly can we get this up and running in our shop?
From consultation to launch, it's typically 4-6 weeks, depending on your workflow complexity. We start with a deep dive into your processes—lead times for CNC work, common client pain points—then build and test iteratively. For a metal shop we worked with, it was live in 5 weeks, handling initial queries on prototype runs right away. You're not waiting months for a template; we prioritize quick wins while ensuring it's robust for 24/7 use, with training included for your staff.
Is this cost-effective compared to hiring extra support staff?
Definitely—it's designed for ROI in high-volume environments like yours. Instead of paying $50K+ yearly for a full-time rep covering after-hours, our custom build pays for itself in months through captured leads. One client saw a 3x return in the first quarter by snagging off-shift orders for custom fittings they would've missed. No ongoing fees beyond maintenance; you own the system. Think of it as investing in a tool that works tirelessly, like your best plasma cutter, but for customer interactions.
Will it adapt as our fabrication services evolve?
Yes, it's built to scale and update easily. As you add capabilities, like new laser cutting tech or expanded anodizing services, we retrain the AI with fresh data—no full rebuilds needed. For a growing shop we partnered with, we updated it twice in a year for new material lines, keeping responses spot-on without downtime. This flexibility ensures it stays relevant, capturing opportunities in emerging areas like sustainable alloys, all while maintaining that 24/7 reliability you need.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.