Stop Losing Freight Leads to After-Hours Silence 24/7 AI Support That Captures Every Shipment Inquiry
In the trucking industry, 87% of customer calls happen outside standard hours, leaving fleets vulnerable to missed bookings and delayed loads. Our custom chatbot ensures instant responses, boosting lead capture by up to 40% without adding staff.
Join 250+ businesses with round-the-clock customer engagement
The "After-Hours Inquiry" Problem
Shippers calling at midnight for urgent backhaul loads in the dry van market go unanswered, missing out on $5K spot market opportunities
Freight brokers losing competitive TL bids due to delayed load confirmations during peak holiday shipping windows
OTR drivers waiting on hold for POD status updates during night shifts on cross-country hauls
Overnight compliance inquiries from shippers about FMCSA hours-of-service rules piling up, risking $10K+ DOT fines per violation
Missed after-hours cross-dock coordination calls for intermodal transfers leading to inefficient LTL route planning and demurrage fees
Overnight email floods about hazmat placarding and routing per 49 CFR unanswered, eroding trust with chemical shippers
Our Custom-Built AI Chatbot: Engineered for Trucking Efficiency
With over a decade architecting AI for logistics firms, AIQ Labs delivers enterprise-grade solutions proven to cut response times by 90% in high-volume fleets.
Why Choose Us
We craft a tailored intelligent assistant that integrates seamlessly with your TMS and dispatch software. Unlike off-the-shelf bots, ours understands trucking nuances—like ELD compliance and lane-specific rates—providing instant, accurate support. Picture it as your fleet's tireless co-pilot, navigating customer needs around the clock without missing a turn. Built from the ground up, it evolves with your operations, ensuring scalability as your routes expand.
What Makes Us Different:
Unlock 24/7 Operational Edge
Capture Every Lead, Every Hour
Capture Every Lead, Every Hour: Never miss a shipper's urgent request for OTR flatbed capacity during off-peak hours. Our chatbot responds instantly to inquiries about available reefer trailers or DAT spot rates, increasing booked loads by 35% on average for fleets we've partnered with—such as securing 20% more backhauls in Q4. This means more revenue from after-hours opportunities that competitors overlook, like midnight bids for Midwest produce runs.
Boost Customer Satisfaction Scores
Boost Customer Satisfaction Scores: Shippers expect real-time ETAs and electronic POD updates for FTL shipments. With round-the-clock access via integrated TMS data, satisfaction ratings climb to 95%, as seen in our deployments with 50+ carriers. Reduce complaints about delayed responses to cross-border inquiries, freeing your team to focus on dynamic route optimization rather than firefighting routine status checks.
Slash Support Costs Without Cutting Service
Slash Support Costs Without Cutting Service: Automate 70% of routine queries like ELD-tracked shipment visibility or demurrage invoice disputes, cutting overtime staffing needs by half for 24/7 dispatch coverage. Fleets report saving $150K annually in call center expenses—equivalent to avoiding 500 extra hours of labor—while maintaining industry-leading response times under 30 seconds for urgent hazmat rerouting requests.
What Clients Say
"Before AIQ's chatbot, we'd lose half our weekend inquiries for reefer loads from Midwest grocers. Now, it's handling 200+ chats weekly via our TMS integration, booking 15 extra OTR runs a month without us lifting a finger. Implementation took just three weeks, and our dispatchers love the quieter nights during harvest season."
Mike Reynolds
Operations Manager, Swift Freight Lines (Reefer Division)
"Integrated it with our Samsara ELDs last quarter, and boom—customers get live GPS updates via chat at 2 AM for LTL cross-docks. Cut our support tickets by 60%, and we're closing 25% more bids from East Coast shippers who inquire off-hours about flatbed availability. Solid ROI in under two months, with payback from just the extra holiday hauls."
Sarah Patel
Fleet Director, Horizon Trucking (LTL Operations)
"Dealt with a surge in hazmat questions after the latest PHMSA updates to 49 CFR routing. The bot's trained on our compliance docs and resolves 80% without escalation, even for ADR-certified loads. Saved us from hiring extra staff during Q3 peak season, and clients say we're the most responsive hazmat carrier they work with—up from 3.2 to 4.8 stars in feedback."
Tom Vargas
Customer Service Lead, Apex Logistics (Hazmat Compliance Team)
Simple 3-Step Process
Discovery and Blueprint
We audit your current dispatch workflows and customer pain points, like tracking delays or rate disputes, to design a chatbot blueprint tailored to your fleet's routes and regulations.
Custom Build and Integration
Our engineers code the AI from scratch, linking it to your TMS for real-time data pulls on load statuses and ETAs, with testing across peak and off-peak scenarios.
Deployment and Optimization
Launch on your website and apps, monitor performance for the first month, and refine based on actual trucking interactions to ensure 99% uptime and accurate responses.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with my existing TMS like Oracle Transportation Management?
We start by mapping your TMS data flows, such as load tenders and shipment statuses, then build secure, two-way API integrations using advanced frameworks like Python and Node.js. This ensures real-time syncing without disrupting operations. For a mid-sized fleet, integration typically takes 2-4 weeks, with full testing to handle peak volumes like 500 daily shipments. Post-launch, we provide ongoing monitoring to maintain 99.9% accuracy, preventing issues like mismatched ETAs that could delay deliveries. Unlike plug-and-play tools, our custom approach adapts to your unique configurations, like custom carrier codes or regional routing rules.
Can the chatbot handle complex queries about reefer temperatures or flatbed securement?
Absolutely. We train the AI on your specific operational data, including reefer protocols and securement guidelines from your SOPs. It can pull live sensor data from integrated IoT devices to confirm temps or suggest tie-down methods based on cargo type. In one deployment for a produce hauler, it resolved 85% of temp-related inquiries autonomously, reducing escalations by 40%. The system uses natural language processing to understand trucking jargon, like 'reefer set to 34 degrees for citrus,' and responds with precise, compliant advice. If needed, it escalates with context to your safety team, ensuring no compliance gaps during cross-country runs.
What happens if a customer needs to speak to a human dispatcher after hours?
Our chatbot is designed as a smart bridge: It gathers details like load specs and urgency, then seamlessly transfers via integrated VoIP to on-call dispatchers or schedules a callback. For after-hours, it can even initiate automated alerts to your team's mobile apps. Fleets using this report 30% fewer missed handoffs, as the bot provides full chat transcripts for quick context. We customize thresholds—e.g., auto-escalate high-value FTL bids over $5K—based on your workflow. This hybrid model keeps service personal for negotiations while automating routine checks, like confirming empty trailer availability at 3 AM.
Is the chatbot secure for handling sensitive freight data like customer PII or shipment values?
Security is paramount in logistics. We build with enterprise-grade encryption (AES-256) and comply with standards like SOC 2 and GDPR, plus trucking-specific regs like FMCSA data protection. Access is role-based, with audit logs for every interaction. In sensitive scenarios, like sharing shipment values for brokers, the bot anonymizes data until verified. We've audited systems for clients moving hazmat, ensuring no breaches in over 50 deployments. Regular penetration testing and updates protect against threats, giving you peace of mind when the bot accesses TMS for quoting $100K+ loads overnight.
How much does a custom chatbot cost for a 50-truck fleet, and what's the timeline?
Pricing starts at $25K for a core setup, scaling to $50K+ based on integrations like ELD syncing or voice features—tailored after a free audit of your volume (e.g., 200 queries/day). This includes six months of support and yields ROI through 25% more bookings. Timeline: 4-6 weeks from blueprint to live, with phased rollout to minimize disruption during busy seasons. One fleet went from concept to handling 300 weekly chats in 35 days, capturing $200K in additional revenue quarterly. We focus on your efficiency goals, like reducing dispatch queries by 50%, to justify the investment quickly.
Will the chatbot improve as my trucking operations grow or change routes?
Yes, it's built to evolve. We incorporate machine learning that retrains on new data—like expanding to Canada lanes or adding EV fleets—without full rebuilds. Quarterly reviews update it for shifts, such as fuel price fluctuations affecting quotes. A growing carrier we worked with scaled from 20 to 80 trucks; the bot adapted in weeks, boosting query accuracy to 97% and handling 3x the volume. This ownership model means you control updates, avoiding the lock-in of subscription bots that lag behind your dynamic industry needs.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.